How koi234 collects, uses, stores, and protects your personal information. Your privacy is our priority.
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Welcome to the koi234 Privacy Policy. This document explains how koi234 ("we," "us," "our") collects, uses, stores, shares, and protects the personal information of our players ("you," "your"). We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with international data protection standards and best practices.
By creating an account on koi234, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree with any part of this Privacy Policy, you should not use koi234 services.
This Privacy Policy applies to all personal information collected through the koi234 website (https://koi234.cam), mobile applications, customer support channels, and any other services we provide. It should be read in conjunction with our Terms and Conditions, which govern your use of koi234 services.
koi234 collects several categories of personal information to provide, maintain, and improve our betting services, comply with legal obligations, and protect against fraud and abuse.
When you register for a koi234 account, we collect the following information:
When you use koi234 services, we automatically collect certain technical and usage information:
We may receive information about you from third-party sources:
koi234 uses your personal information for the following purposes:
koi234 does not sell or rent your personal information to third parties for marketing purposes. However, we do share your information with carefully selected third-party service providers who assist us in operating our platform:
We share necessary financial information with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These processors have their own privacy policies and security measures.
We may share your KYC documents (KTP photo, selfie) with third-party identity verification providers to authenticate your identity and prevent fraud. These providers are contractually obligated to maintain confidentiality and use your data only for verification purposes.
When you play casino games or place sports bets, certain information (username, bet amounts, game selections) is shared with our game providers (Pragmatic Play, Evolution Gaming, Microgaming, etc.) and sports betting data suppliers to deliver the gaming experience. These providers do not receive your full name, contact information, or financial details.
Our live chat and customer support systems are provided by third-party software vendors. Support agents can see your account information to assist with your inquiries, but access is strictly controlled and monitored.
We may disclose your information if required by law, court order, regulatory directive, or to protect the rights, property, or safety of koi234, our users, or the public.
All third-party service providers with access to your personal information are contractually bound to maintain strict confidentiality and use your data only for the purposes for which it was shared. We conduct due diligence to ensure our partners maintain appropriate security standards.
koi234 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
All data transmitted between your device and our servers is encrypted using SSL (Secure Socket Layer) technology with 256-bit encryption. This ensures that sensitive information such as passwords, financial details, and KYC documents cannot be intercepted by third parties during transmission.
Personal information is stored on secure servers protected by firewalls and intrusion detection systems. Access to our database is restricted to authorized personnel only, and all access is logged and monitored. Passwords are stored using one-way cryptographic hashing, meaning we cannot retrieve your password in plain text.
We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses in our systems. Our platform is tested against common attack vectors such as SQL injection, cross-site scripting (XSS), and distributed denial-of-service (DDoS) attacks.
All koi234 employees with access to personal information are trained in data protection principles and are bound by strict confidentiality agreements. Access to player data is granted on a need-to-know basis only.
Players can enable two-factor authentication (2FA) on their accounts for an additional layer of security. We strongly recommend enabling 2FA to protect against unauthorized account access.
koi234 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations.
Personal information associated with active accounts is retained for the duration of your account's active status. This includes your profile information, betting history, transaction records, and KYC documents.
If you close your account, we will retain certain information for a minimum of 5 years as required by anti-money laundering regulations and financial record-keeping laws. Retained data includes transaction history, KYC documents, and account activity logs. After the retention period, data will be securely deleted or anonymized.
In the event of ongoing legal proceedings, regulatory investigations, or disputes, we may retain your information beyond standard retention periods until the matter is resolved.
koi234 uses cookies and similar technologies to enhance your browsing experience, maintain login sessions, and analyze platform usage.
You can control cookie settings through your web browser. However, disabling certain cookies may affect your ability to use some features of the koi234 platform, such as staying logged in or viewing personalized content.
As a koi234 player, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your koi234 account settings. For additional information, contact our customer support team.
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information through your account settings, or contact support for assistance.
You have the right to request deletion of your personal information, subject to legal retention requirements. If you wish to close your account and request data deletion, please contact our customer support team. Note that some data must be retained for regulatory compliance.
You have the right to request that we restrict processing of your personal information in certain circumstances, such as while we verify the accuracy of your data or investigate a complaint.
You have the right to object to certain types of processing, such as marketing communications. You can opt out of promotional emails and SMS messages at any time through your account settings or by contacting customer support.
koi234 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account.
Parents and guardians are encouraged to monitor their children's online activities and use parental control software to prevent access to online gambling websites. If you believe a minor has created an account on koi234, please contact us immediately at [email protected].
koi234 primarily serves players in Indonesia, and your personal information is stored on servers located in secure data centers. However, some of our service providers (such as game providers and payment processors) may be located outside Indonesia. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
koi234 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this document. We may also send you an email notification if the changes are significant.
Your continued use of koi234 services following any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how koi234 handles your personal information, please contact our customer support team:
We will respond to all privacy-related inquiries within 48 hours during WIB business hours. For urgent matters, we recommend using live chat for the fastest response.
All data transmitted between your device and our servers is protected by 256-bit SSL encryption, the same standard used by banks.
Personal information is stored on secure servers protected by firewalls, intrusion detection systems, and strict access controls.
Passwords are encrypted using one-way cryptographic hashing. koi234 cannot retrieve your password in plain text.
Identity verification prevents underage gambling, fraud, and money laundering while protecting all players on the platform.
We never sell or rent your personal information to third parties. Your data is used only to provide koi234 services.
Optional 2FA adds an extra layer of security to your account, protecting against unauthorized access even if your password is compromised.
Our customer support team is available 24/7 to answer any questions about this Privacy Policy or how koi234 protects your personal information.
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